We are now using Accurx Scribe within the Practice to improve your care.
Frequently Asked Questions
What is Accurx Scribe?
Accurx Scribe is an ambient voice software that transcribes your conversation and uses Al to summarise it into a structured form for medical notes and letters. Clinicians can instantly review and modify notes, and generate further documents. Accurx Scribe helps to cut admin time so that your healthcare professional can focus on providing care to you.
Is Accurx Scribe listening to everything I say?
In order to create notes and documents, Accurx Scribe listens to you and your healthcare professional during your interaction, and transcribes the conversation into text in real-time.
Once it is in text, patient and GP letters can be automatically generated, saving your clinician time and allowing them to focus more of their time on their conversation with you. No audio files are stored.
Who has access to my medical data?
We use strict controls to ensure only your clinician can access sensitive information. We’re GDPR and NHS compliant, and our data is handled using ISO27001-certified infrastructure.
Where is my data stored?
The transcript and related documents are temporarily stored in data centres within the European Economic Area, in line with UK-GDPR, and are stored for 30 days to give your clinician time to review notes if needed.
Is my medical data used for anything else?
Never – your data remains yours. Accurx does not sell data to anyone, ever, and your data is not used to train any Al models. Protecting your privacy is a fundamental commitment, and Accurx has processes in place to ensure your information remains secure and confidential.
Can I access a recording of the consultation?
Conversation audio is transcribed into text at the time of the consultation and is immediately deleted so neither clinicians nor patients can access the audio recording. After this, the transcription and generated notes & documents become the record of the conversation for clinicians to review. Clinicians are able to share summaries of the conversation with you through Accurx or other hospital systems.
If you have any further questions please ask at our reception or visit 👉 Patient Support: My GP wants to use a ‘Scribe’ in my appointment | Accurx Help Centre