Mocketts Wood Surgery
Welcome along to our surgery website where we hope you will quickly benefit from a user friendly layout and a wealth of information about our healthcare services. Find out when we’re open and what to do when we’re not, all from the comfort of your own home.
TELEPHONE TRIAGE APPOINTMENT SYSTEM
HOW WILL IS WORK ?
If you ring to make an appointment with a doctor you will be put onto a list for the doctor to call back (unless it is possible to put you straight through). You won’t need to ring at 8:00 to be sure of getting an appointment that day as the system will operate all day long. You can ask for the doctor to call back around a particular time if you will not be able to take a call immediately. The doctor will call you back as soon as possible (or as close to the time requested), we aim for this to be within an hour but expect it to be much sooner than this. The doctor will then have a brief discussion with you about your reason for needing an appointment and will book an appointment for you that day if appropriate.
One Click Away
Convenience doesn’t stop there and you can now access a number of services online. Ordering a repeat prescription , sending us your comments and appointments can also are just a click away. And if you’re not yet registered with us you can download the necessary forms.
on line services application form
INFORMATION FOR ALL PATIENTS
Every patient registered at Mocketts Wood Surgery now has a named allocated GP. Please contact the surgery to find out who this is or to request a specific GP
Health and Happiness
Our team are dedicated to your continued good health and approach your care with professionalism, discretion and friendliness. You can count on a warm welcome from everyone involved here at the practice.
The Accessible Information Standard
The Accessible Information Standard is a new law to make sure that people with a disability, impairment or sensory loss are given the right information they can easily read or understand. At Mocketts Wood Surgery we want to make sure that we give you information that is clear to you. If you have a disability, impairment or sensory loss you will receive a letter asking you to let us know if you have any communication preferrences.
Friends and Family Test
We are keen to receive feedback from our patients please see the tab Friends and Family Test adjacent - alternatively please visit www.iwantgreatcare.org and tell us what you think about our care
We will share the results on our website and with our patient group and agree actions with them to address any issues that are raised.
ALCOHOL AWARENESS GROUPS AT MOCKETTS WOOD
For the past 6 months Turning Point have been holding Alcohol Awareness Group meetings once per week at the Surgery and it is reported to be doing very well. Discussion took place regarding the balance between GPs’ and patients’ responsibility for safe drinking limits.
TRAVEL VACCINATIONS CLINICS
When going abroad on holiday to exotic places it is essential that the right vaccinations are given to protect you. So when booking an appointment for this clinci please can you let the receptionist know when and where you are going so that an approrpiate appointment can be given to you to see the nurse who will be able to advise you regarding protection.
Please note the Surgery will be closed for staff half day training on the following dates:
20/3/2017, 26/4/2017, 24/5/2017, 22/6/2017, 19/7/2017, 28/9/2017, 18/10/2017, 30/11/2017
The surgery will be closed on Friday the 14th April and Monday the 17th April 2017
(Site updated 08/03/2017)