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Noticeboard

CORONAVIRUS - COVID-19

CLICK HERE FOR OUR CORONAVIRUS PRACTICE UPDATES PAGE

If you have symptoms associated with coronavirus including a new continuous cough and a high temperature, you are advised to stay at home for 7 days. Do not book a GP appointment or attend your GP practice. If you live with other people, they should also stay at home for at least 14 days, to avoid spreading the infection outside the home.

  • If your symptoms are serious or get worse, NHS 111 has an online coronavirus service that can tell you if you need further medical help and advise you what to do.

  • Only call 111 direct if you are advised to do so by the online service or cannot go online. 

  • For the latest COVID-19 advice please visit www.nhs.uk/coronavirus.

PLEASE STILL CONTACT THE SURGERY BY PHONE IF YOU ARE UNWELL AND NEEDING MEDICAL ADVICE.  ON-GOING PROBLEMS SHOULD NOT BE LEFT.  WE ARE HERE TO OFFER ADVICE AND SUPPORT IF YOU HAVE ANY CONCERNS.

contact your doctors online and get a response by the end of the next working day

WELCOME


Welcome to our website where we hope you will benefit from a user-friendly layout and a wealth of information about our healthcare services.

Find out when we’re open and what to do when we’re not, all from the comfort of your own home

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 SURVEY RE PROPOSED HEALTH AND WELLBEING CENTRE

MOCKETTS WOOD SURGERY IS PART OF THE MARGATE AND MOCKETTS WOOD PRIMARY CARE NETWORK WHICH INCLUDES THE FOLLOWING FOUR SURGERIES:

Mocketts Wood Surgery

Bethesda Surgery

The Limes Surgery

Northdown Surgery

The PCN have developed a patient consultation questionnaire for the proposed Margate Health and Wellbeing Centre. This proposal is being made for the benefit of everyone who is currently a patient at one of the four surgeries within the Margate and Mocketts Wood Primary Care Network. 

THIS NEW HEALTH AND WELLBEING CENTRE IS NOT INTENDED TO REPLACE ANY GP OR HEALTHCARE CORE SERVICES WHICH YOU ALREADY ACCESS AT YOUR CURRENT GP SURGERY. 

Instead, the hope is that this Centre will provide increased access to a wider range of health, social care, and voluntary community services within one community space and will provide more services for the people of Margate and Broadstairs, in addition to the ones which already exist.  We want everyone in the Margate and Broadstairs areas to be able to have access to the new Centre.

Therefore we can confirm we have sent out a text message to some of our patients regarding the patient survey https://forms.gle/hnuPNbkL8yCepMwN9

A second text message was subsequently sent to all patients due to an error in the original message. We sincerely apologise for the error and would greatly appreciate if you wouldn't mind filling out this questionnaire.

The questionnaire will close at midnight on Sunday 31st May 2020. 


PLEASE NOTE THAT ALL WALK IN CLINICS HAVE BEEN CANCELLED UNTIL FURTHER NOTICE DUE TO THE CURRENT COVID-19 SITUATION

PLEASE DO NOT COME INTO THE SURGERY UNLESS ASKED TO DO SO BY YOUR GP.  ALL APPOINTMENTS ARE VIA TELEPHONE TRIAGE OR VIDEO LINK UNTIL FURTHER NOTICE. 


Online Services

Would you like to order your prescriptions online? Book appointments? View your medical records? Click Here to download the application form. 

Once you have completed the form you can either email it to:

mockettswood.onlineaccess@nhs.net 

PLEASE NOTE THE ABOVE EMAIL IS NOT TO BE USED FOR REPEAT PRESCRIPTION REQUESTS OR ANY OTHER QUERIES.

Due to the current COVID-19 circumstances, we are required to confirm your identity via video link. You will receive a message once your online access documentation is ready, and it will ask you to confirm if you would still like online services. Once we receive a reply, you will be messaged with a link to connect you via video with a member of staff who will confirm your identity, please have a form of identity such as a passport or driving license at hand. Further to confirmation, you will receive a final text message containing a link to your online access document which details the registration process.


Continuity of Service EU/Exit

Please contact the surgery during our opening hours 8 AM-6.30 PM, in case of any difficulties out of hours contact 111 (non-emergencies). For any emergencies please contact 999.


Telephone Triage System - How will it work?

When calling to make an appointment with a doctor you will be put onto a telephone triage list for the doctor to call you back (unless it is possible to put you straight through). You won’t need to ring at 8:00 on the day to be sure of getting an appointment that day, as the system will operate all day long. 

You can ask the doctor to call back around a particular time if you will not be able to take a call immediately. The doctor will call you back as soon as possible (or as close to the time requested). The doctor will then have a brief discussion with you about your reason for needing an appointment and will book an appointment for you that day if appropriate or for another day if necessary.

If you require a chaperone to be present during your consultation, please do ask, as this will be arranged. 

Telephones

1.  If you are waiting for an appointment from the hospital following a referral please call the relevant department/ hospital for information, rather than the surgery. The outpatient's appointment line at K&C Hospital is 01227 868686. 

2. Please remember that not all results will be sent back to the surgery unless the test was requested by your doctor, therefore if you were referred for the test by the consultant please call the appropriate secretary regarding results before contacting the surgery. 

One-Click Away

Convenience doesn’t stop there and you can now access several services online. Ordering a repeat prescription, sending us your comments and certain appointments are also just a click away. If you’re not yet registered with us you can download the necessary forms.

Patient Information

Every patient registered at Mocketts Wood Surgery now has a named allocated GP.  Please contact the surgery to find out who this is or you may request a specific GP.  

Health and Happiness

Our Team are dedicated to your continued good health and approach your care with professionalism, discretion and friendliness. You can count on a warm welcome from everyone involved here at the practice.

The Accessible Information Standard

The Accessible Information Standard is a new law to make sure that people with a disability, impairment or sensory loss are given the right information they can easily read or understand. At Mocketts Wood Surgery we want to make sure that we give you information that is clear to you. If you have a disability, impairment or sensory loss you will receive a letter asking you to let us know if you have any communication preferences.

Friends and Family Test

We are keen to receive feedback from our patients.  Please see the tab Friends and Family Test adjacent - alternatively please visit www.iwantgreatcare.org and tell us what you think about our care.  All comments are appreciated.  

We will share the results on our website and with our patient group and agree on actions with them to address any issues that are raised.

Travel Vaccination Clinics

When going abroad on holiday to exotic places the right vaccinations must be given to protect you. When booking an appointment for this clinic please can you let the receptionist know when and where you are going so that an appropriate appointment can be made for you to see the nurse, who will be able to advise you regarding protection. Where possible please try to book your travel vaccinations 6 - 8 weeks before travelling. 

Carer Consent Forms

Click Here to download our carer consent forms.


Click Here for most Recent CQC Report (2019)

The Mocketts Wood team is extremely disappointed with the outcome of the recent CQC inspections and Overall Rating.

Since the Inspection we have made the following changes:

Safe, Effective, and well-led Domains

- Staff immunisation requirements are fulfilled

- Staff Mandatory Training requirements are fulfilled

- Staff Recruitments policies and procedures are updated.

- Annual checklist relevant to General practice has been formulated based on health and social care act 2008.

- Review of consultations as a response to CQC concerns around competent workforce has thus far identified no harm to patients. We continue to review as part of our audit cycle

Responsive

- The existing complaints procedure and framework has now been updated to incorporate the governance for an end to end complaint investigation management.

We are actively seeking advice and support from CCG, NHS E and LMC to establish effective systems and processes to ensure good governance

We at Mocketts Wood Surgery would like to Thank You for your overwhelming support and understanding.


Click here to download the GDPR Privacy Notice

Privacy Notice - Detailed


The following dates are set for half day closures throughout the year for staff training updates.  The Surgery will close at 13:00 on these dates: 

17th June 2020 - To Be Confirmed

23rd September 2020

22nd October 2020

19th November 2020

28th January 2021

(Site updated 23/05/2020)
For appointments and prescriptions please use the Online Services link above. Alternatively, just click here.
 
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