Welcome to our website where we hope you will benefit from a user-friendly layout and a wealth of information about our healthcare services.
Find out when we're open and what to do when we are not, all from the comfort of your own home.
Please do not come into the Surgery unless asked to do so by your GP. All appointments are via telephone triage or video link until further notice.
The Surgery has a one way system in place in order to protect our staff and patients.
Masks MUST be worn within the surgery at all times.
We would like to apologise to our patients for any delay you have experienced whilst trying to access the Surgery via telephone. We have been experiencing I.T. problems which we are currently trying our best to resolve in order to speed up our systems, and have also been short staffed.
Thank you for your understanding.
Flu vaccination information:
50 - 64 year old age group, we are vaccinating now - please book your appointment.
Eligibility is as follows:
- 50 - 64 Age group, we are vaccinating now. Please book your appointment.
- Age 65 and over
- Chronic heart disease
- Pregnant women
- Most asthmatics are NOT included in the at-risk group unless they are on high dose steroids.
Find full eligibility details in the following link:
Children aged 2 years to 4 years will be contacted separately to arrange a flu vaccination ( Under 5’s do not need to wear a face covering)
IF YOU CANNOT ATTEND YOUR APPOINTMENT, PLEASE REMEMBER TO CANCEL IT TO ALLOW US TO OFFER IT TO ANOTHER PATIENT.
Mocketts Wood Surgery is a veteran-friendly practice
Mocketts Wood Surgery is a dementia-friendly practice
Would you like to order your prescriptions online? Book appointments? View your medical records? Click Here to download the application form.
Once you have completed the form you can either send it into the Surgery or email it to: firstname.lastname@example.org
THE THE ABOVE EMAIL IS NOT TO BE USED FOR REPEAT PRESCRIPTIONS OR ANY QUERIES. THIS EMAIL IS ONLY FOR ONLINE SERVICES
Due to the current COVID-19 circumstances, we are required to confirm your identity via video link. You will receive a message once your online access documentation is ready, and it will ask you to confirm if you would still like online services. Once we receive a reply, you will be messaged with a link to connect you via video with a member of staff who will confirm your identity, please have a form of identity such as a passport or driving license at hand. Further to confirmation, you will receive a final text message containing a link to your online access document which details the registration process.
Continuity of Service EU/Exit
Please contact the surgery during our opening hours 8 AM-6.30 PM, in case of any difficulties out of hours contact 111 (non-emergencies). For any emergencies please contact 999.
Telephone Triage System - How will it work?
When calling to make an appointment with a doctor you will be put onto a telephone triage list for the doctor to call you back (unless it is possible to put you straight through). You won’t need to ring at 8:00 on the day to be sure of getting an appointment that day, as the system will operate all day long.
You can ask the doctor to call back around a particular time if you will not be able to take a call immediately. The doctor will call you back as soon as possible (or as close to the time requested). The doctor will then have a brief discussion with you about your reason for needing an appointment and will book an appointment for you that day if appropriate or for another day if necessary.
If you require a chaperone to be present during your consultation, please do ask, as this will be arranged.
1. If you are waiting for an appointment from the hospital following a referral please call the relevant department/ hospital for information, rather than the surgery. The outpatient's appointment line at K&C Hospital is 01227 868686.
2. Please remember that not all results will be sent back to the surgery unless the test was requested by your doctor, therefore if you were referred for the test by the consultant please call the appropriate secretary regarding results before contacting the surgery.
Convenience doesn’t stop there and you can now access several services online. Ordering a repeat prescription, sending us your comments and certain appointments are also just a click away. If you’re not yet registered with us you can download the necessary forms.
Every patient registered at Mocketts Wood Surgery now has a named allocated GP. Please contact the surgery to find out who this is or you may request a specific GP.
Health and Happiness
Our Team are dedicated to your continued good health and approach your care with professionalism, discretion and friendliness. You can count on a warm welcome from everyone involved here at the practice.
The Accessible Information Standard
The Accessible Information Standard is a new law to make sure that people with a disability, impairment or sensory loss are given the right information they can easily read or understand. At Mocketts Wood Surgery we want to make sure that we give you information that is clear to you. If you have a disability, impairment or sensory loss you will receive a letter asking you to let us know if you have any communication preferences.
Friends and Family Test
We are keen to receive feedback from our patients. Please see the tab Friends and Family Test adjacent - alternatively please visit www.iwantgreatcare.org and tell us what you think about our care. All comments are appreciated.
We will share the results on our website and with our patient group and agree on actions with them to address any issues that are raised.
Travel Vaccination Clinics
When going abroad on holiday to exotic places the right vaccinations must be given to protect you. When booking an appointment for this clinic please can you let the receptionist know when and where you are going so that an appropriate appointment can be made for you to see the nurse, who will be able to advise you regarding protection. Where possible please try to book your travel vaccinations 6 - 8 weeks before travelling.
We encourage suggestions as to how we could improve our services. Please do share your suggestions in writing, which will be passed on to Management.
Carer Consent Forms
Click Here to download our Carers consent forms.
Click Here for most Recent CQC Report (2020)
Click here to download the GDPR Privacy Notice
Privacy Notice - Detailed
Half day closures 2021
Closure Practice Learning/ Training dates are as follows whereby the Surgery will close at 13:00:
18th March 2021
19th May 2021
24th June 2021
22nd July 2021
23rd September 2021
21st October 2021
25th November 2021
27th January 2022
24th February 2022
24th March 2022
Bank holiday closures 2021
The Surgery will be closed on the following bank holiday dates:
1st January 2021- New Years day
2nd April 2021 - Good Friday
5th April 2021 - Easter Monday
3rd May 2021 - Early May bank holiday
31st May 2021 - Spring bank holiday
30th August 2021 -Summer bank holiday
27th December 2021 -Replacement of Christmas Day 25th December
28th December 2021 - Replacement of Boxing day 26th December
(Site updated 13/04/2021)